Terms of service

Effective [not yet set]

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1. Who these terms are between

These terms are an agreement between [not yet set], CVR [not yet set], [not yet set] (“we”, “us”) and the business that signs up for Corresso (“you”). Corresso is for businesses only; it is not offered to consumers. The person who accepts these terms confirms that they may bind the business.

Our data processing agreement is part of these terms. Where these terms and the data processing agreement disagree about personal data, the data processing agreement applies.

2. The service

Corresso is a shared mailbox: your staff read, organise, assign and answer your business’s email in one place, and can start from a draft reply. Where you connect another service, such as your Shopify store, Corresso shows information from it next to the conversation. It only reads from that service, and your agreement with its provider governs it. Pictures of the products in a Shopify order load in your staff’s browsers straight from Shopify’s servers, which therefore receive their IP addresses; our privacy notice tells them so.

3. A person sends every message

Corresso never sends an email from your mailboxes on its own. Every reply and every message from them leaves because one of your people read it and pressed send. There is no automatic sending and no approving of drafts in bulk. (Corresso’s own account emails, such as a password-reset link someone asked for, come from us, not from your mailboxes.)

Draft replies written by AI are suggestions. They can be wrong, incomplete or out of date, and you are responsible for every message your people send, so they must read and correct each draft before sending it. AI drafting is not yet switched on; because it adds a sub-processor, we will tell you at least 30 days before we switch it on. When it is on, the AI model receives only the text it needs to write a draft and returns only text: it cannot send email, open links or reach any other system.

4. Your accounts

You decide who in your business gets an account, and each person gets their own. Keep passwords confidential. You are responsible for what is done through your accounts; tell us at once at [not yet set] if you suspect one has been misused.

5. Your data, and your responsibilities for it

The email, contacts, notes and other content in your workspace remain yours. You are the controller of the personal data in it; we are your processor and handle it only as the data processing agreement describes. You must:

• have a lawful basis for processing the personal data you bring into Corresso;
• tell the people whose email you handle — for example in your own privacy notice — that you use Corresso and its sub-processors to do so;
• make sure the instructions you give us are lawful.

6. Acceptable use

You may use Corresso only lawfully. In particular, you must not:

• send direct marketing by email to anyone who has not given prior consent. The Danish Marketing Practices Act (markedsføringsloven § 10) forbids it — towards businesses and addresses such as info@ as well as individuals. Sending one message separately to several recipients is for service messages to people who are already your customers, such as a notice of a delay; a message that offers something is marketing, whatever its subject says;
• send content that is unlawful, infringes someone else’s rights, harasses or deceives, including phishing and malware;
• send from a domain or an address you are not entitled to use;
• cause spam complaints on 0.1% or more, or bounces on 10% or more, of the messages you send — the limits our email delivery provider sets;
• try to get around Corresso’s security, reach another customer’s data, or overload the service.

7. Sending from your own domain

Corresso sends your email from your own domain. Before it can, you add the DNS records we give you, and we check them. Until they are verified Corresso refuses to send, and it only ever sends from your own verified domain. If the records stop working — for example when a message is rejected under your domain’s DMARC policy — sending pauses until they are verified again.

8. Availability and support

We work to keep Corresso available and working, but unless we have agreed a service level with you in writing we do not promise that it will be uninterrupted or free of faults. We may interrupt it for maintenance, and we tell you about planned maintenance in advance when we can. Support is by email to [not yet set].

9. Fees

The fees and payment terms are those in your order or in our written offer.

10. Suspension

We may suspend an account, or sending from it, without notice when that is needed to stop a breach of section 6, to protect Corresso or other customers from a security threat, or because the law requires it. We tell you why, and lift the suspension as soon as the reason has gone.

11. Liability

Neither of us is liable to the other for indirect loss, such as lost profit, lost revenue or lost goodwill. Our total liability in any twelve-month period is limited to the fees you paid us in that period. These limits do not apply to loss caused intentionally or through gross negligence, nor where the law does not allow liability to be limited.

12. Term and termination

The agreement runs until one of us ends it. Either of us may end it with 30 days’ written notice by email. Either of us may end it at once if the other seriously breaches these terms and has not put it right within 30 days of being told.

13. Your data when the agreement ends

When the agreement ends, we return your data to you or delete it, as you choose, within 30 days, and delete it from our backups within one further backup cycle. Until then, the data processing agreement continues to apply.

14. Changes to these terms

We may change these terms. We tell you by email at least 30 days before a change takes effect; if you do not accept it, you may end the agreement before then. A change the law requires may take effect sooner.

15. Confidentiality

Each of us keeps confidential what we learn about the other’s business through this agreement and is not public, and uses it only for this agreement.

16. Law and disputes

Danish law governs these terms. Disputes go to the Danish courts, in the first instance to the court for the place where we have our registered office.

17. Contact

Write to [not yet set].